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Frequently Asked Questions

First time hat buyer?

How much will it cost to ship to me?

Shipping costs will depend on where you are located and what items you are purchasing. Our checkout page is equipped with a section that will accurately calculate the shipping costs for your order and location.

International orders may be charged additional Customs duties or taxes that cannot be calculated ahead of time. These charges will be the responsibility of the buyer.

How long will it take to ship to me?

Because our products are made from natural materials there may be variation in color. The cane you purchase may vary slightly in appearance from the cane viewed on our website. This means that each and every cane is unique!

Continental United States: 2 to 7 business days for Standard Shipping. Click Here to see the estimated shipping time maps.
Hawaii, Alaska & Puerto Rico: 4 to 8 business days for Standard Shipping.
International: 10 to 15 business days to arrive at the Customs office for Standard Shipping.

How do I know what size hat is right for me?

Hat sizing is not an exact science, but we have a process that will help you determine what size may be best for you. Please Click Here to find instructions on how to best measure yourself for a hat.

Please note: The sizing chart provided throughout our site is just an approximation. The best way to determine the right size hat for you is to be measured for one.

I have a coupon or promotional code, but how do I apply it to my order?

On the checkout page, you will go to the section labeled ‘Additional Items’. Click on the check box next to ‘Do you have a promotional or coupon code?’, enter your code and then click ‘Apply’. If your code has been accepted, a green box will appear under the basket contents to let you know that the code has been applied. Please note: Only one coupon can be used per order.

Do you have any retail stores?

We do not have any retail stores. Our products are available through our website only. If you are near the Largo, FL area though, and you would like to pick up your order, please give us a call and we can make arrangements for you to come and pick it up at our warehouse.

Why doesn’t my hat look like the picture in the catalog or on the website?

While we do our best to capture the best image of our products, the process is not perfect. It is technically impossible to accurately reproduce some colors and patterns. Many of our products are contain unique patterns or colors that will vary from the picture provided. We cannot guarantee that you will get the exact product that is pictured on the site, but we will send you a beautiful item that you will be proud to show off.

How do I return an item?

We are happy to accept returns for any item that is unworn, in good condition, has the original tags still attached and is within 30 days of delivery. You must contact us to receive an RMA number before your send the item back. Please click here to read more about our return policy, exceptions to the policy and how to request an RMA number: